1. Subscribe & Save
Subscribe & Save allows eligible customers to receive recurring shipments of participating Aqua Vera products at the delivery frequency selected during checkout.
Eligible subscriptions receive 50% off the regular one-time purchase price unless a different subscription offer is clearly displayed.
The exact product, quantity, recurring price, shipping charge, taxes, and delivery frequency will be shown before you complete your initial subscription order.
After enrollment, Aqua Vera will provide a confirmation or acknowledgment containing or linking to the subscription terms, cancellation policy, and available cancellation method in a format that can be retained for your records.
2. Automatic Renewal
Your saved payment method will be charged at the frequency selected during checkout until the subscription is canceled.
Your payment method will be charged for each recurring order unless you cancel before that order enters processing.
Your subscription continues until:
- You cancel it;
- Aqua Vera cancels it under this policy; or
- The subscribed product or subscription program is discontinued.
There is no minimum number of orders or minimum commitment.
3. Recurring Charges
By placing a subscription order, you expressly authorize Aqua Vera and its payment processor to charge your saved payment method for:
- The recurring subscription price;
- Applicable shipping charges;
- Applicable taxes; and
- Any other charges clearly disclosed before purchase.
The subscription price shown at checkout applies unless we notify you of a future change. Taxes and shipping charges may change based on your delivery address, carrier rates, or applicable law.
We will provide advance notice of material price or subscription-term changes before the first affected renewal and obtain additional consent when required by law. You may cancel before the change takes effect.
4. Managing Your Subscription
Access the available management options through your customer account or the subscription-management link included in eligible subscription emails.
Depending on the features supported by our subscription provider, available options may include:
- Updating your shipping address;
- Updating your payment method;
- Changing the delivery frequency;
- Changing the quantity;
- Skipping an upcoming order;
- Pausing and resuming shipments; or
- Canceling future renewals.
The options currently available to you will be displayed in your subscription portal. Some changes may not be available after an order has entered processing.
5. How to Cancel
Aqua Vera does not impose a cancellation fee or minimum-purchase requirement.
The fastest cancellation method is through the subscription section of your customer account.
If you cannot access your account or subscription portal, submit an online cancellation request through our Contact Us form.
When contacting us, include:
- The name used for the subscription;
- The email address associated with the subscription; and
- Your subscription or most recent order number, if available.
A valid cancellation request submitted through our Contact Us form is treated as received when the form is successfully submitted, provided the information supplied allows us to identify the subscription.
Your cancellation is effective when completed through the subscription portal or when a valid online cancellation request is received. A confirmation will appear in your account or be sent to you. Please retain that confirmation for your records.
6. Cancellation Deadline
You must cancel before your next recurring order enters processing. Your upcoming order or billing date will be shown in the available subscription-management interface.
Canceling a subscription prevents future renewals. It does not automatically cancel, recall, or refund an order that has already entered processing.
If an order has already been processed, packed, or shipped, it is governed by our Returns & Refunds Policy. Forgetting to cancel before an order is processed does not, by itself, make that order eligible for a refund.
Nothing in this policy limits any non-waivable rights you may have under applicable law.
7. Subscription Changes
Requests to change a product, quantity, delivery frequency, address, or other subscription detail must be submitted before the next order enters processing.
We cannot guarantee that a requested change can be applied to an order already being processed. Changes to your customer account do not necessarily change an order that has already been created.
You are responsible for keeping your shipping address, contact information, and payment information current.
8. Failed Payments
If a recurring payment cannot be completed, our payment processor may make additional reasonable attempts to charge your payment method.
We may notify you and ask that you update your payment information. If payment remains unsuccessful, we may delay the shipment, pause the subscription, or cancel it.
No subscription order will ship until payment has been successfully completed.
9. Out-of-Stock or Discontinued Products
If a subscribed product is unavailable, we may:
- Delay the affected shipment;
- Skip that renewal;
- Offer you the option to select another eligible product; or
- Cancel the affected order or subscription.
We will not substitute a materially different product without your authorization. If you were charged for an order that we cannot fulfill, the applicable charge will be refunded.
10. Discounts and Promotional Offers
Subscription pricing, volume discounts, bulk pricing, coupon codes, introductory offers, and other promotions cannot be combined unless we expressly state otherwise.
Subscribe & Save pricing and bulk-order pricing are separate offers. A customer may receive the applicable subscription savings or the applicable bulk savings, but not both on the same item unless expressly permitted.
Introductory subscription offers are generally limited to one use per customer or household unless the offer states otherwise. Aqua Vera may reject or cancel orders involving suspected promotion misuse, duplicate accounts, fraud, or attempts to bypass stated offer limits.
11. Returns and Refunds
Subscription orders are subject to the same product-integrity, damage, order-issue, and final-sale conditions described in our Returns & Refunds Policy.
Canceling a subscription only stops future renewals. It does not create a right to return or receive a refund for products that have already been processed or shipped.
Claims involving damaged, defective, missing, or incorrect items must be submitted within the claim period stated in our Returns & Refunds Policy.
12. Customer Eligibility and Product Use
Subscription customers must be at least 21 years old.
Aqua Vera products are offered strictly for research use only and are not offered for human or animal administration.
We may cancel a subscription if we reasonably believe that the customer has violated our eligibility requirements, product-use restrictions, or other store policies.
13. Cancellation by Aqua Vera
We may pause or cancel a subscription because of:
- Unsuccessful payment attempts;
- Product discontinuation or extended unavailability;
- Suspected fraud or unauthorized activity;
- Promotion or subscription-program abuse;
- Violation of our store policies;
- Legal or regulatory requirements; or
- Discontinuation of the subscription program.
If we cancel a subscription, you will not be charged for future unprocessed orders. When appropriate, we will notify you using the contact information associated with your account.
14. Changes to This Policy
We may update this policy as our subscription program, service providers, or legal obligations change.
The updated policy will be posted with a revised “Last updated” date. When a change materially affects an active subscription, we will provide any advance notice or obtain any consent required by applicable law.
15. Other Applicable Policies
Subscription purchases are also governed by Aqua Vera’s:
If there is a conflict involving subscription renewal or cancellation, this Subscription & Cancellation Policy will control to the extent permitted by law.
16. Contact Us
For subscription assistance or cancellation, submit a request through the Contact Us form on the Aqua Vera website.
Include the email address associated with your subscription and your most recent order number so we can locate your account promptly.
Manage or Cancel Your Subscription
Use your customer account for the fastest service. If you cannot access your subscription, submit an online request through our Contact Us form.