Aqua Vera Shipping Policy

Shipping Locations

Aqua Vera currently ships to eligible addresses within the United States.

Available service depends on the destination and the shipping options displayed during checkout. If Shopify cannot provide a shipping option for an address, Aqua Vera cannot accept an order for delivery to that address at that time.

Order Processing

Orders are generally processed and shipped within one to two business days after payment is successfully completed.

Business days are Monday through Friday, excluding federal holidays. Orders placed during weekends or holidays begin processing on the following business day.

Processing time is separate from carrier transit time. An order is considered shipped when it has been transferred to the applicable carrier.

If Aqua Vera cannot ship an order within the promised processing period, we will notify the customer and offer a clear choice either to consent to a revised shipping date or cancel the unshipped order for a prompt refund.

Shipping Options and Costs

Available shipping services, estimated transit times, and prices are calculated and displayed during checkout.

Shipping charges may depend on:

• The delivery address
• Package weight and dimensions
• Order contents
• The selected carrier and service
• Applicable shipping-related adjustments

Customers can review and select from the available shipping options before completing payment. The shipping amount displayed during checkout is included in the final order total.

Aqua Vera does not guarantee that every shipping service will be available for every address or order.

Delivery Estimates

Carrier transit estimates begin after an order has been processed and accepted by the carrier. Processing time is not included in a carrier’s estimated transit time unless explicitly stated.

All delivery dates and transit times are estimates—not guarantees. Delivery may be affected by carrier delays, weather, holidays, service disruptions, address problems, emergencies, government actions, or other circumstances outside Aqua Vera’s reasonable control.

Selecting an expedited shipping service shortens the expected carrier transit time but does not eliminate the standard order-processing period.

Tracking Information

When tracking is available, it will be sent to the email address provided during checkout after the order has been fulfilled.

Tracking information may take time to become active after a shipping label is created. Customers should use the carrier’s official tracking page for the most recent shipment updates.

Address Accuracy

Customers are responsible for providing a complete and deliverable shipping address.

Before submitting an order, please confirm:

• Recipient name
• Street address and unit number
• City, state, and ZIP code
• Email address
• Any other information required for delivery

Contact Aqua Vera immediately if an address needs to be corrected. Address changes cannot be guaranteed after an order enters processing or shipment.

Aqua Vera is not responsible for delays caused by incomplete, incorrect, or undeliverable information supplied by the customer. Additional shipping charges may apply when an order must be reshipped because of an incorrect address.

P.O. Boxes and Military Addresses

Orders may be shipped to P.O. boxes, APO addresses, or FPO addresses only when a compatible shipping service appears during checkout. Available carriers, delivery speeds, and tracking capabilities may be limited for these destinations.

Delays in Transit

Once an order is accepted by the carrier, the carrier controls its movement and delivery schedule.

If tracking has not updated or the estimated delivery period has passed, customers should first review the carrier’s tracking page. Customers may then contact Aqua Vera for assistance.

When appropriate, Aqua Vera may submit a carrier inquiry or claim. Carrier investigations can take additional time, and submitting an inquiry does not guarantee an immediate replacement or refund.

Packages Marked Delivered

If tracking shows that a package was delivered but it cannot be located, customers should:

1. Confirm that the shipping address on the order is correct.
2. Check the delivery location, mailbox, parcel locker, and other secure areas.
3. Ask household members, neighbors, building staff, or mailroom personnel whether they accepted the package.
4. Contact the carrier for delivery details.
5. Contact Aqua Vera if the package remains missing.

Aqua Vera will review confirmed-delivery concerns individually. A replacement or refund is not automatic when carrier tracking confirms delivery, and additional documentation or a carrier investigation may be required.

Damaged, Missing, or Incorrect Items

The report should include:

• The order number
• The email address used during checkout
• A description of the problem
• Clear photographs of the shipping box
• Clear photographs of the shipping label
• Clear photographs of the products and packaging received

Please retain all shipping materials until the review is complete. Aqua Vera may be unable to approve a claim when the packaging, photographs, or requested information are unavailable.

Approved claims will be resolved according to the Aqua Vera Returns and Refunds Policy and applicable law.

Returned-to-Sender Orders

An order may be returned to Aqua Vera because of an incomplete address, incorrect address, refused delivery, unclaimed package, failed delivery attempt, or other carrier issue.

If the return resulted from information supplied by the customer or the customer’s failure to accept delivery, the customer may be responsible for the cost of reshipping the order. Original shipping charges are generally nonrefundable after shipment, except where required by law or when the return resulted from an Aqua Vera error.

If Aqua Vera made the shipping error, we will work with the customer to correct it without an additional shipping charge.

Order Changes and Cancellations

Contact Aqua Vera as quickly as possible if an order needs to be changed or canceled.

Changes and cancellations cannot be guaranteed after an order has entered processing. Orders that have already shipped cannot be canceled and will be handled according to the Returns and Refunds Policy.

Events Outside Our Control

Aqua Vera is not responsible for delays caused by circumstances outside its reasonable control, including carrier disruptions, severe weather, natural disasters, labor disruptions, government actions, utility failures, cyberattacks, public emergencies, or supply-chain interruptions.

When a delay prevents Aqua Vera from shipping within the promised processing period, affected customers will be notified and offered the delay-consent or cancellation-and-refund options required by applicable law.

Contact Us

For shipping assistance, use the Aqua Vera Contact Us form.

For faster assistance, include your order number, checkout email address, tracking number, and a description of the issue.

Policy Updates

Aqua Vera may update this Shipping Policy to reflect changes in shipping services, carriers, business operations, or applicable requirements. The version published on the website at the time of an order applies to that order unless applicable law requires otherwise.